Hotel Policies

The Crown Hotel Policies

Please see our policies at The Crown Hotel below:

Our Environmental Promise To You

To this end, we’ve developed an environmental plan and welcome your support for this initiative. We have integrated various methods of green living into our daily lives and encourage our guests and team members to do the same.

As our guest, we invite you to enjoy our services while understanding our environmental policy. You may wish to:


  • Reuse towels by hanging them on the towel rack. Towels left on the floor will be replaced
  • Our policy is to change bed sheets every third day. If you are staying longer and don’t wish your sheets to be changed on the third day, please advise housekeeping.
  • Turn off lights, equipment and air conditioning/heating when not required.  Remove the key card from the power saver in your room and switch off your air conditioning before going out.
  • Turn the Television off at the screen to reduce energy
  • Conserve water by taking shorter showers or turning taps off when not required.
  • Recycle waste. Housekeeping automatically recycles your rubbish for you by separating paper, cardboard, bottles, 1 and 2 plastics and cans. If you wish to use our recycling bins, they are located at the far end of the carpark basement area.
  • Enjoy our bar and restaurant or walk to one of the many other facilities nearby.
  • Walk, run or cycle the boardwalk which is along the foreshore. This joins to over 40 kms of the Rotary Pathways.  Cycle hire is available from Reception.

Our sustainability will be an ongoing journey which should improve with time and experience.  In order to achieve this we pledge the following:


  • To think before we buy – we buy locally and order in bulk whenever possible. We re-use or recycle before buying new.
  • To think before we use – By efficient use of energy, water, office products, fuel and other resources we ensure our business reduces the environmental impact.
  • To think before we discard – we recycle and compost as much waste as possible.
  • To educate and grow – happy, well informed staff are a crucial asset to our business success and the guest experience. Our business will train and inform staff so they can actively participate in helping our environmental sustainability.

Check In/Check Out Times:

Check in is from 2pm. Checkout is 10am. Please contact us if you would like to organise an early arrival or late checkout.
This is subject to availability and charges may apply.

Credit Card Surcharge:

All payments made by credit card will incur a transaction fee reflecting bank charges incurred by the hotel for card payments. Current fees are 2% of the transaction total for Visa, Mastercard, Diners, American Express and JCB cards. Fees are subject to change and applicable fees will be confirmed on check in. Payment by cash and EFTPOS do not incur transaction fees.

Non Smoking Policy:

The Crown Hotel has a non-smoking policy in all rooms and public areas. A $200 fee will be charged for any guests that smoke inside their rooms. Smoking is permitted outdoors and there are guest ashtrays provided on balconies and at hotel entrances.

Payment Policy:

A valid credit card is required to secure your reservation. A deposit of one nights accommodation is required to secure all bookings not guaranteed by credit card. On check-in, our reception staff will take a credit card pre-authorisation. This is only an authorisation and the final bill will be settled upon checkout. The authorisation, if not used, is released at the time of check out. Due to some banks processing times, it may take up to five working days to appear in your account.

If using a debit card, full prepayment will be taken on checkin along with a $200.00 bond. ID will be required.

Cash is not accepted for authorisation or payment without a valid credit card being present. Guests are welcome to pay cash for their bill however a credit card is also required on check in for any incidentals.

Cancellation Policy:

Should you wish to cancel your reservation, bookings secured by credit card or company charge will be charged the first nights accommodation in the event of a non-arrival or if cancellation advise is after 6pm the day prior to arrival.
Non-Refundable deposits securing reservations will not be refunded in the event of a cancellation at any time.

Please contact our Front Office team if you wish to cancel your reservation

P: 06 833 8300


Bicycle Storage Policy:

The Crown Hotel offers all of our guests complimentary, secure bicycle storage during their stay.

Bicycles are not permitted in guest suites and charges will apply for bicycles found in guest rooms.

Pet Policy:

Pets and animals are not permitted at The Crown Hotel – except for service animals. Please contact us if you will be bringing a service animal with you during your stay.