During these crazy days and times ahead we want to assure you that the Crown Hotel Napier has stepped up precautionary measures on preventing the spread of the Coronavirus (COVID-19). The safety of our guests and staff are of paramount importance to us. We will do everything we can to ensure that our guests have a safe and pleasant stay. Our staff have been briefed on the guidelines provided by the NZ health authorities. Staff and guests who are unwell with any symptoms of fever, flu or respiratory problems are asked to consult a doctor immediately. For overseas guests, our hotel team can assist and call NZ Healthline on 0800 358 5453 or +64 9 358 5453. We are committed to delivering and maintaining the highest standards of cleanliness and hygiene in our hotel. Additional measures include staff briefings to reinforce the rules and practices of good personal hygiene such as thoroughly washing hands and reinforcing our strict cleaning protocols. Special attention has also been placed to sanitise public contact points such as elevator buttons, reception counters, door handles etc. The cleaning of guest rooms have also been stepped up. We remain vigilant and will work closely with our guests and staff for their health and safety. For your ease of mind during these uncertain and stressful times we have waivered cancellation charges of prepayments and deposits, advanced bookings and group bookings. This is for all travel until 30 May 2020. A 24 hour cancellation policy still applies. Thank you for choosing The Crown Hotel Napier and we look forward to welcoming you to stay with us.